We guarantee your total satisfaction and offer a world-class returns policy. One time free return, exchange, and refund on all full price items (EXCEPT FULL BIKES) to ensure you have the best shopping experience at our store. Discounted products are eligible for one time free exchange or return for store credit (EXCEPT FULL BIKES). ***New, unused gear can be returned at any time***.
- New, unused gear, bikes, or apparels must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used gear, bikes, or apparels will not be accepted for returns unless the product is defective. Please contact our customer service at firstname.lastname@example.org for more details.
Due to the cost of shipping, we are not able to offer free return shipping on full bikes, please contact us at email@example.com if you need to return your bike. Customers will be responsible for the shipping cost for bike returns.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department at firstname.lastname@example.org.
To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, product brand and description, and a picture of the defect.
Exchange, Return, Refund at THE CYCLIST is very easy. Simply visit our returns page or click on the "Returns" on the footer menu to initiate. You will be asked to enter your order number and your email address and just follow the instructions to complete the process. If you have any questions, please email us at email@example.com for assistance.
Due to international shipping, we are not able to provide free returns for US customers, please contact us via email at firstname.lastname@example.org to arrange a return to our warehouse in Canada.